Service Hotline

Carthago Service Hotline

In spite of the best possible travel preparations, unforeseen technical emergencies can unfortunately occur in your motorhome such as a leak on/in the vehicle or a problem with the power supply. Since these problems may occur outside our opening times, we have set up an emergency phone number for our customers.

You will receive technical assistance from one of our service employees on emergency telephone number +49 (0)7525 / 9200 3333. This number is available at the following times:

Monday to Friday 16.30 – 20.00 hrs.

Saturday, Sunday and Public Holidays 10.00 – 20.00 hrs.

If you have any questions concerning the functionality of your motorhome, please contact your Carthago trade partner, who will be pleased to help. In the following, you will also find the service numbers of our chassis and accessory suppliers, who would also be pleased to assist you with technical matters.

We recommend having the following documents and information to hand so that the customer centre can help you as quickly as possible:

  • Vehicle papers (particularly chassis number and registration)
  • Exact location (if this is not known, details of nearby town or motorway exit)
  • Problem description in as much detail as possible

Chassis manufacturers

  • Fiat: 0800 34280000
    With the Fiat Camper Service you will receive help quickly if your Fiat-based motorhome breaks down. The emergency number applies throughout Europe and is reachable 24/7. More information is available on the homepage of Fiat Camper Service.
  • Iveco Assistance Non-Stop:  0800 48326000 
    The 24-hour emergency service from Iveco. More information is available on the Iveco homepage.
  • MAN: 0800 66245324
  • Mercedes Benz: 0800 17777777 
  • AL-KO: 0800 2556000