Corona Pandemic - news

Dear Carthago customers and friends,

In the current situation we are forced to take extraordinary measures to protect you as customer and also our employees in the best possible way. In addition, we all have to contribute our part to stop any further spreading of Covid-19. Therefore, visits to our factory and to our exhibition centre in Aulendorf are restricted and further protective measures have been put into place.

We would like to take this opportunity to answer frequently asked questions from you regarding Carthago as the manufacturer and all related partners in this situation. Since the circumstances are constantly changing and are very dynamically, we will provide you with updated information on our website on a regular basis.

We look forward to welcoming you again soon. Please stay safe – stay healthy!

Sincerely, your Carthago team


How does Carthago as a manufacturer react to the Corona Pandemic?

Over the last couple of weeks, a multi-step emergency plan has been developed. The main objective is to protect our customers, employees, suppliers and service partners but at the same time ensure the production and delivery of our vehicles. Therefore, various measures have already been implemented at the headquarter in Aulendorf and Odranci (Slovenia). This includes enforcing extended hygiene guidelines and the installation of disinfection stations, but also make use of the possibility to work from home. This allows us to provide ongoing support for you and our trade partners.

Can delivery dates of new vehicles be kept?

We are currently producing vehicles with reduced capacity until 20th April 2020. The vehicle completion is continued but the production is run in small teams to protect our employees. 
However we are unable to provide a reliable forecast of the further developments with Covid-19 and the consequences for our suppliers at present. For questions regarding individual delivery dates, please contact your Carthago trade partner, who is kept up to date regarding any changes and will do his best in order to help you. 

What happens if I cannot meet my service appointments (which are relevant to keep the warranty running)?

We will put in place a tolerance period of two months for inspections such as the initial inspection, annual inspection or water ingress test. As we can´t make any forecast on how the situation will develop, we will need to adjust this period again if necessary.

Are the Carthago Dealerships open and are planned events taking place?

Depending on the dealer location, different regulations and recommendations from the authorities have been put in place. Therefore, we recommend to contact the respective trade partner by phone or e-mail before visiting. 
To avoid a high level of social contacts, many events have been cancelled or postponed. The current list of planned events can be found on our website in the section “event calendar”. Individual appointments with your Carthago trade partner might still be possible. 

Can I sign up for the Carthago factory tour at the minute?

No, there are no factory tours taking place at the moment. 

Spare part deliveries

Your Carthago trade partner is your contact for ordering spare parts as usual. Parts are being dispatched from our warehouse and shipped to our trade partners who then carries out the repairs on your vehicle and/ hands over the parts to you. Due to the current situation, delivery capacities and times may be limited. Direct orders from our After Sales Service are not possible.

What to do in case of a warranty claim or a complaint?

Please contact your Carthago trade partner at first instance. He will be able to forward your information to our After Sales Department which will provide you with further instructions on how to proceed. Existing or pending warranty applications will remain valid. Please note that the date of the warranty application to the trade partner is relevant (not when the trade partner forwards your application to us).

What happens if I cannot meet my service appointments (which are relevant to keep the warranty running)?

We will put in place a tolerance period of two months for inspections such as the initial inspection, annual inspection or water ingress test. As we can´t make any forecast on how the situation will develop, we will need to adjust this period again if necessary.

What about urgent emergency situations?

If you have any urgent questions about the functionality of your motorhome, please contact your trade partner who will be more than happy to assist you. In the event of an emergency your dealer is not able to help, our technical customer service staff or suppliers with emergency numbers are available under the following contact details.